Terms and Conditions

Parties

The Parties to this agreement are

1. Alexandra Conroy Ltd (the "Company"); and
2. You (the "Client").

Services

The Company shall provide the Client with a program of eighteen coaching sessions and related coaching resources (the “Program”).

The Program shall include:

• Twenty 50 to 60-minute 1:1 coaching sessions, to be held online via Zoom (or such other online platform as agreed between the Parties from time to time); and
• Access to the "Success Capacity" online course. Course modules released on a drip-feed monthly basis (unless otherwise agreed with the Coach at her sole discretion). Access to the course is available for the duration of the Program only.

The Program shall be delivered by Alex Conroy (the “Coach”).

Fees

In consideration for the Program, the Client shall pay the Company a fee (the "Fee") of either (i) £3,200, if paid in full upfront or (ii) six (monthly) instalments of £595 each. All amounts are inclusive of VAT. 

The Company’s obligation to provide the Program is conditional upon the Client’s payment of the Fee stated above.

Scheduling and Cancellations

The Client agrees to give the Company as much notice as possible in the event that a session needs to be cancelled or rearranged. Any session cancelled on less than 48 hours' notice shall be forfeited without a refund, unless otherwise agreed by the Company in its sole discretion. Any deviation by the Company from this cancellation policy, in its sole discretion, does not constitute a waiver of the policy stated above. 

All twenty coaching sessions included in the Program must be completed within seven months of the date of the first session. Any sessions not completed within that period will be forfeited without a refund. It is the responsibility of the Company to provide the Client with reasonable opportunity to use all twenty sessions within this seven-month period. It is the responsibility of the Client to ensure that all sessions are scheduled and completed within this period. 

Confidentiality

The Company shall use all reasonable endeavours to keep confidential and not disclose to any third-party any personal information relating to the Client or any other information of a confidential nature relating to the Client or disclosed by the Client during the course of the Program ("Client Confidential Information”). Any such confidential information shall only be used for the purpose of providing the Program. Client Confidential Information shall not include any information which (i) becomes available to the public through no breach of confidentiality by the Company; (ii) was in the Company’s possession prior to receipt of the disclosure; or (iii) is received by the Company independently from a third party free to disclose such information.

Upon request, the Company will promptly return or destroy all documents containing Client Confidential Information and delete all electronic records of or containing the same.

The confidentiality clauses above shall not apply to the extent that any information is required to be disclosed by law, regulation or legal process. In addition, such clauses shall not apply (i) if the Coach reasonably believes that disclosure of such information is necessary to protect the safety of any individual or to prevent or report a crime or (ii) if the Client consents to disclosure by the Company of such information.

Personal Data

This Client acknowledges receipt of the Company’s Privacy Notice (Click Button Below to View) and consents to the Company processing personal data obtained pursuant to this agreement in accordance with the terms of such Privacy Notice.

Coaching Process

The Client acknowledges that coaching is not legal or professional advice, therapy or counselling. The Company will endeavour to share its best coaching tools and guidance with the Client, however, the Client acknowledges that it is his/her responsibility to generate his/her own solutions and results and take whatever action is needed to bring about any desired outcomes.

Delivery Disclaimer

The Company will try to ensure that the availability and delivery of the Program, including the online portal is uninterrupted and error-free. However, the Company cannot guarantee that the Client's access will not be suspended or restricted from time to time, including to allow for repairs, maintenance, or updates, although, of course, the Company will look to limit the frequency and duration of any such suspensions or restrictions.

Limitation of Liability

Except in respect of liability which cannot be excluded or limited by law, neither Party shall be liable for any indirect, special, incidental, or consequential damages, or for any loss of revenue, profits, income, data, goodwill or business opportunities, arising from the performance or non-performance of this agreement.

Termination

The Company reserves the right in its sole discretion to refuse or terminate the Client's access to the Program, including the online portal, in full or in part, at any time without notice. The Client may terminate this agreement and his/her participation in the Program at any time by providing written notice to the Company.

Upon termination of this agreement by either party prior to the end of the Program, the Company shall refund to the Client any prepaid portion of the Fee that covers the remainder of the Program and shall cancel any future payments via instalment. For the avoidance of doubt, no refunds will be granted in respect of coaching sessions that have already taken place.

The Confidentiality, Personal Data, Delivery Disclaimer and Limitation of Liability provisions above shall all survive termination of this agreement.

Entire Agreement

This agreement sets out the entire agreement and understanding between the Parties and supersedes all prior agreements, understandings or arrangements (whether oral or written) relating to this agreement. 

Governing Law

This agreement shall be construed in accordance with and shall be governed by the laws of England and Wales.

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