Terms and Conditions
Parties
The Parties to this agreement are
- Alexandra Conroy Ltd (the "Company"); and
- You (the "Client").
Services
The Company shall provide the Client with a program of eighteen coaching sessions and related coaching resources (the “Program”).
The Program shall include:
- Twenty 50 to 60-minute 1:1 coaching sessions, to be held online via Zoom (or such other online platform as agreed between the Parties from time to time); and
- Access, for the duration of the Program, to an online portal of self-coaching resources.
The Program shall be delivered by Alex Conroy (the “Coach”).
Fees
In consideration for the Program, the Client shall pay the Company a fee (the "Fee") of either (i) six (monthly) instalments of £895 each or (ii) £4,833, if paid in full upfront. All amounts are inclusive of VAT.
This is not a “pay-as-you-go” Program. The Client agrees to pay the entire Fee, through either a one-off payment or a six-payment instalment plan, even if the Client withdraws at any time, for any reason.
The Company’s obligation to provide the Program is conditional upon the Client’s payment of the Fee stated above.
Refund Policy
The Company will honour any cooling-off period or right of withdrawal, to the extent one is required by law. In all other cases, the Company has a no refund policy, even if the Client withdraws from the Program.
Any deviation by the Company from this policy, in its sole discretion, does not constitute a waiver of this policy and the Client will not be entitled to a refund on that basis.
European (EU/EEA/UK) Consumers’ Right of Withdrawal
Consumers in the European Union and United Kingdom have a fourteen (14) day right of withdrawal from certain transactions under the terms of their respective laws. The Company is obligated to inform consumers of this right in very specific legal terms, which you can find below.
The Company agrees to honour a consumer’s right of withdrawal as required by law before you begin the Program (“Performance”). Performance includes, but is not limited to, viewing or accessing the Program portal, viewing, accessing and/or downloading Program materials and attending coaching sessions, trainings or events associated with the Program.
By signing this agreement, the Client agrees and gives his/her express consent and acknowledgment that the Client will lose any right of withdrawal once he/she has begun Performance of the Program.
If the Client has not begun Performance of the Program, they have fourteen (14) days after signing this agreement to withdraw from it, without giving any reason and without incurring any costs other than those provided for in this section. The Client's withdrawal period expires at the end of the fourteenth (14th) calendar day after the date the Client signs this agreement.
If the Client chooses to exercise their right of withdrawal, the Company will reimburse to the Client all payments received from them, less any payment card processing fee incurred per transaction. This reimbursement will be made using the same method of payment used for the initial transaction. In any event, the Client will not incur any fees as a result of such reimbursement.
To exercise this right of withdrawal, the Client must inform the Company of their decision to withdraw by submitting a written request via email to:
within the fourteen (14) day withdrawal period. The Client may use the below model form, but it is not required.
Date
To Alexandra Conroy Ltd:
I [Client name] hereby give notice that I withdraw from my participation in the Program and from the agreement I signed on [insert date] when purchasing and registering for the Program.
Acknowledged on [insert date] / Received on [insert date].
Name of Client:
Address of Client:
Signature of Client (physical or electronic)
The burden of proof of exercising the right of withdrawal in accordance with this section shall be on the Client. Except as provided for in this section, the Client shall not incur any liability as a consequence of their exercise of the right of withdrawal. If the Client exercises their right of withdrawal, both the Client and the Company will be released from their obligations to perform under this agreement and any ancillary contracts will be terminated automatically.
Scheduling and Cancellations
The Client agrees to give the Company as much notice as possible in the event that a session needs to be cancelled or rearranged. Any session cancelled on less than 48 hours' notice shall be forfeited without a refund, unless otherwise agreed by the Company in its sole discretion. Any deviation by the Company from this cancellation policy, in its sole discretion, does not constitute a waiver of the policy stated above.
All twenty coaching sessions included in the Program must be completed within seven months of the date of this agreement. Any sessions not completed within that period will be forfeited without a refund. It is the responsibility of the Company to provide the Client with access and reasonable opportunity to use all twenty sessions within this seven-month period. It is the responsibility of the Client to ensure that all sessions are scheduled and completed within this period.
Confidentiality
The Company shall use all reasonable endeavours to keep confidential and not disclose to any third-party any personal information relating to the Client or any other information of a confidential nature relating to the Client or disclosed by the Client during the course of the Program ("Client Confidential Information”). Any such confidential information shall only be used for the purpose of providing the Program. Client Confidential Information shall not include any information which (i) becomes available to the public through no breach of confidentiality by the Company; (ii) was in the Company’s possession prior to receipt of the disclosure; or (iii) is received by the Company independently from a third party free to disclose such information.
Upon request, the Company will promptly return or destroy all documents containing Client Confidential Information and delete all electronic records of or containing the same.
The confidentiality clauses above shall not apply to the extent that any information is required to be disclosed by law, regulation or legal process. In addition, such clauses shall not apply (i) if the Coach reasonably believes that disclosure of such information is necessary to protect the safety of any individual or to prevent or report a crime or (ii) if the Client consents to disclosure by the Company of such information.
Personal Data
This Client acknowledges receipt of the Company’s Privacy Notice (Click Button Below to View) and consents to the Company processing personal data obtained pursuant to this agreement in accordance with the terms of such Privacy Notice.
The Coaching Process
The Client acknowledges that coaching is not legal or professional advice, therapy or counselling. The Company will endeavour to share its best coaching tools and guidance with the Client, however, the Client acknowledges that it is his/her responsibility to generate his/her own solutions and results and take whatever action is needed to bring about any desired outcomes.
The Company cannot and does not guarantee that the Client will achieve any particular result or earnings from its use of the Program, and the Client understand that results differ for each individual.
Delivery Disclaimer
The Company will try to ensure that the availability and delivery of the Program, including the online portal is uninterrupted and error-free. However, the Company cannot guarantee that the Client's access will not be suspended or restricted from time to time, including to allow for repairs, maintenance, or updates, although, of course, the Company will look to limit the frequency and duration of any such suspensions or restrictions.
Limitation of Liability
The information, products and services offered on or through the Program are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the Program or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that any part of the online portal or the servers that make it available, are free of viruses or other harmful components.
Except in respect of liability which cannot be excluded or limited by law, neither Party shall be liable for any indirect, special, incidental, or consequential damages, or for any loss of revenue, profits, income, data, goodwill or business opportunities, arising from the performance or non-performance of this agreement.
Termination
The Company reserves the right in its sole discretion to refuse or terminate the Client's access to the Program, including the online portal, in full or in part, at any time without notice. The Company may terminate participation and access in the Program at any time, without refund if the Client breaches this agreement or has violated any of its obligations to the Company pursuant to this agreement, including but not limited to payment obligations.
The Client will remain fully responsible for the entire Fee and all payments forming part of any payment plan, even if the Client voluntarily cancels or the Program is terminated due to a violation by the Client of this agreement.
The Confidentiality, Personal Data and Limitation of Liability provisions above shall all survive termination of this agreement.
Entire Agreement
This agreement sets out the entire agreement and understanding between the Parties and supersedes all prior agreements, understandings or arrangements (whether oral or written) relating to this agreement.
Governing Law
This agreement shall be construed in accordance with and shall be governed by the laws of England and Wales.
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